1 June 2023
Your tech business needs to care about diversity and inclusivity
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It’s pride month đłď¸âđ and we wanted to talk to you about the importance of diversity and inclusivity.
This is a long article, but it’s an important one!Â
We all need to be aware of diversity and inclusivity. I LOVE that I hear more tech companies having the right conversations around diversity in recruitment.
But I don’t think diversity and inclusivity are being considered enough in marketing and communications.Â
So where do we start? Well, first letâs talk about what inclusivity actually means.
What is inclusivityÂ
noun
- the practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized, such as those having physical or mental disabilities or belonging to other minority groups.
This may sound similar to what you think the definition of diversity is, so whatâs the difference?Â
Whatâs the difference between diversity and inclusivity?
Diversity is the state of being diverse or having a large variety, whereas inclusivity is the practice or policy of including people who might otherwise be excluded or marginalised.Â
So the main distinction is that diversity is the people and inclusivity is a mindset.Â
This means that even though a team of one cannot be not diverse – it can still be inclusive.Â
And someone with an inclusive mindset will always welcome diversity. Huzzah! đŞ
So, Kraken Marketing is based in Cornwall which shockingly has a 98.2% white population. It is one of the least racially diverse places in the UK. BUT that doesnât mean we canât be inclusive. We need to be judging businesses in Cornwall on how inclusive they are, rather than how diverse they may seem.
Example:Â
A tech company in Cornwall was founded by two white men and then their first 2 employees are also white men. Theyâre a non-diverse team and we could easily conclude theyâre not a business we want to work with because of this. But perhaps Iâm looking at the wrong thing and I need to assess if theyâre inclusive. How do they act? Are they allies? Do they support people?Â
If a team is inclusive, as it grows it will naturally become more diverse.Â
Donât get me wrong, some teams are not diverse because theyâre toxic AF.Â
But we need to not automatically discount people because of a perceived lack of diversity.Â
When it comes to a lack of diversity shown in our marketing, there are a number of reasons why this may happen.
We tend to use people who are like us in our marketing material, this might be because it feels more genuine – a more realistic representation of us.
Or it might be due to limited budgets. If you canât afford to purchase stock photography or hire models you might use your team to take photos for your marketing materials.Â
Or maybe, you might have never even considered the lack of diversity in your comms.Â
But one thing I can assure you of, whether itâs malicious or not, youâre turning people off if youâre not being inclusive.Â
Why is inclusivity important?
Your audience wants to see themselves in your content. They want to know that you see them, and that you understand them and their needs.Â
But itâs not just about them, they also want to know that youâre considering other peoples needs too.Â
A 2019 survey by Google and The Female Quotient revealed that 64% of all respondents took action after seeing an ad they considered to be diverse or inclusive.Â
With some consumers, this was higher –Â
- Millennials 77%
- Black people 79%
- Latino people 85%
- LGBTQIA+ community 85%
If youâre not part of an underrepresented demographic itâs hard to really understand how it makes you feel to finally be seen. It is a really powerful feeling to be represented.Â
Are you a fan of the MCU? (Marvel Cinematic Universe)Â
In Avengers Endgame there is a scene that makes me so happy itâs overwhelming. You can check it out here đ
It makes me feel good to see women being represented as badasses.
A lot of people (mainly men) slated this scene online and said it was unrealistic. 𤣠But to me it was awesome!
And thatâs my point. The MCU has always catered to men and helped them feel seen and included. But when it comes to other people they complain! As itâs not for them, they donât get it or see the value in it.Â
We saw the same thing happen when Shang Chi and Black Panther came out. Films that were incredible and really powerful for the communities they represent but received a lot of unfounded hate.
â¨When things arenât for you, you might not see the value. But the people who it’s for, will. â¨
How can I be more inclusive in my messaging?
Well, firstly, authenticity is incredibly important.Â
I know, I know, I talk about authenticity a lot and why you should say no to vanilla and thatâs because the importance of this cannot be underestimated.Â
If people feel like youâre being fake or performative – it will massively backfire!Â
You need to be including people because you want to be inclusive!Â
Keep an open mind and an open heart, and constantly evaluate what youâre doing.
And it needs to be data-driven. You need to think about your target demographics.
Example:Â
You make a chair lift, so naturally, youâre marketing to older people.
But are you thinking about diversity and inclusivity?
Are you representing people from the LGBTQIA+ community? Are you representing people of colour? What about younger people who have mobility issues and disabilities?Â
Itâs incredibly important to remember that inclusive marketing isnât a check box exercise.Â
You canât just switch images of white people for Asian people and consider the work done.Â
And you canât just change your packaging to pink to say now weâre including women.Â
Do you remember the Bic for her range of lady-pens? đ
They got ripped to shreds online because it was just freaking ridiculous.
Thereâs also a growing distaste for brands who change their logos to the pride flag during pride month – itâs being referred to as rainbow capitalism.Â
Unless youâre actively supporting your LGBTQIA+ employees, seeking diverse hires, addressing pay equality, and contributing to organisations that support LGBTQIA+ rights – using a rainbow logo during pride is just performative.Â
I know Iâm giving examples of what can go wrong and I donât want to scare you into not trying, but we really need to listen, and learn, and be authentic.Â
You also need to make inclusivity everyoneâs job – we all want to be understood and spoken to in a meaningful, emotive way. If everyone is tasked with ensuring this is happening, you stand a better chance of making it right.Â
You need to know your customersÂ
An effective inclusive campaign starts with understanding your customer and the marketplace. You need cultural intelligence and to understand your customer / users unique perspective.Â
Whatâs appropriate? What might offend them? What are they experiencing in their lives? What is meaningful to them.Â
Market research isnât just about women trying on lipstick in front of a 2-way mirror – (imagine a Mad Men GIF here, I couldnât find the right one đ¤Ł).Â
If youâre authentic, genuine and come from a good place, people will want to share their experiences with you.Â
Examples of inclusivity in marketingÂ
OK, so Iâve given you some examples of diversity and inclusivity going wrong.
Now Iâm going to share some examples of brands getting it right!Â
Etsy – gift like you mean it
âWhen it feels like the world doesnât get you, a gift from Etsy can make you feel seen.â
As a side note here – my name! Urgh, so many online forms wonât accept it. Because of the hyphen and because of the circumflex. They say theyâre not real characters. Other systems have said that a surname needs to be more than 2 letters – a friend I know has the surname YU and they’re often told their name is invalid. This really sucks when it happens.Â
This is not inclusive, so please do check your online forms!
Savage X Fenty ShowÂ
Â
Now Rihanna really changed the game in the beauty industry when she dropped 40 shades of her foundation during her make launch. Most leading brands who have been around forever only had 10. 10 shades! How are those 10 shades meant to suit every skin tone? They canât, and it shows a massive lack of awareness and appreciation for diversity and inclusivity.
But Rihanna didnât stop there.Â
Victoria Secret (righty) came under fire for having an extremely un-inclusive fashion show that promotes unhealthy beauty standards.
So Rihanna dropped her Savage X Fenty show which showed models of different body types, people of colour, transgender women, drag queens, and people disabilities. She also used realistic and curvy mannequins in store. đ Brands have been saying it doesnât make business sense to do this for years – and Rihanna and consumers have massively proved them wrong! Love that!
We are now seeing brands prove – that when diversity and inclusivity is done right, itâs great for business!
Final thoughtsÂ
I really hope that this has given you things to think about and a desire to become more inclusive.Â
A few years ago I gave a talk at another conference about the importance of diversity in tech – and someone I know in the Cornish tech industry told me afterwards that he disagreed with a lot of what I said, that as a white middle-class man he is the most marginalized type of person in society (which is absolutely mind-blowing) he was from the most privileged demographic in society, and he was discounting other peoples experience, even when hearing it first hand – because it wasnât his experience.Â
And while weâre on it, letâs talk about privilege.
Privilege doesnât mean you have it easy and no struggles in life.Â
For example, white privilege. White privilege means that we benefit in life just by being white. It means that we donât experience additional hardships or judgements just based on the colour of our skin.Â
And saying we donât see colour is offensive.Â
Itâs like saying Iâm choosing to ignore part of you because it makes me uncomfortable.Â
It sounds like – I donât see you. I donât care about your experiences or where youâre coming from.
Itâs an important part of someoneâs identity and dismissing it shows a lack of empathy and ignorance.Â
We need to use our privilege and become allies.Â
What is an ally?
An ally is someone who actively promotes and aspires to advance cultural inclusion through intentional, positive, and conscious efforts to benefit people as a whole.Â
Itâs a process of building relationships built on trust, consistency, and accountability.
Every one of us can be an ally.Â
- White women can be allies of people of colour.Â
- Men can be allies to women Â
- CIS* people can be allies to members of the LGBTQIA+ communityÂ
- Abled bodied people can be allies to those with different abilities
- Economically privileged people can be allies to those who are notÂ
*A CIS person is someone who’s gender is the same as their sex assigned at birthÂ
Itâs not enough to not be racist – you need to be actively anti-racist.Â
For example, as white people, we feel invited everywhere. Because we are.
We should visually represent everyone, so they know they’re welcome.Â
What should I do now?
- Check how accessible your website is because everyone deserves to use it.
World Wide Web Consortium (W3C) and their Web Accessibility Initiative (WAI) have a comprehensive list of tools you can use https://www.w3.org/WAI/ER/tools/
Have your images got alt tags? Are the colour and fonts easy to read? There are lots of things to consider when it comes to accessibility. - Review your target audience and put yourself in their shoes, do you feel welcome in your social media feed? On your website? In your adverts? Take this a step further and create a questionnaire for your target audience and ask them how your messaging and content makes them feel
- Be thoughtful about your visuals (photos, graphics, and videos) – ensure everything going forward has considered and is inclusiveÂ
- Review your language and make sure itâs not a barrier to your target audienceÂ
- Avoid stereotypes – this is the fastest way to show users you donât understand them. Remember empathy and respect always.Â
- Make sure youâre whole organisation understands the difference between diversity and inclusion – and the importance of them bothÂ
Marketing is all about connecting people with products and services that can help solve their problems.Â
But effective marketing is about bringing people together.Â
Embracing inclusivity will help make a real difference to peopleâs lives – and your business bank balance.
PHEW – that was a lot of information! Donât worry if your brain feels like it is about to burst. You donât need to change everything all at once, you can take an iterative approach.
Need some help creating a diversity and inclusivity strategy? Get in touch, weâd love to help you.